Fashion Nova does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. Note: We are unable to make changes to orders that are placed on our system. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder. Instead, please use the E-Gift Card to place a new order using the correct address. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. The order is refused by the customer at the time of delivery. The carrier is unable to deliver your package You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.Īn address is invalid or missing information Helpful Hint: If returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via or by clicking here). E-Gift Cards never expire, and are redeemable right away! Once your return is fully processed, we will issue you online credit in the form of a Thread of State E-Gift Card for use on a future purchase. Fashion Nova informed you we are unable to process items from multiple orders in a single return package. Without proof of receipt and delivery, Threadz of State will not issue store credit for your returns. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Return drop-offs are not accepted at our headquarters or in-person to our street vendors.Īdditional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Return packages must include original packing slip to ensure processing or your return may experience delays in processing. (Note: If such items are not reported in a timely fashion, we will not issue a credit. Returns are processed within 5-7 business days after your item(s) are received at our office.ĭamaged, defective, or incorrect items must be reported within 2 days of delivery. Threadz of State reserves the right to apply a 50% restocking fee for Final Sale or stale items. Items must be free of stains, makeup, deodorant, or wear Items must be unworn, unwashed, and have original tags attached Please See Return Policy For More Details. Items must be sent back within 30 days of the delivery date Orders Are Shipped Out Via UPS Or USPS Or FedEx (5-8 Days Shipping Time). Threadz of State does not provide pre-paid return labels you will be responsible for covering the shipping costs to return: If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our offices in accordance with the following Return Policy.
0 Comments
Leave a Reply. |