I get another response from the "Office of Executive Escalations". I point out that it is a security and privacy issue and request that they suspend or block the user's account so they are forced to contact PayPal to resolve the issue. I decide to try contacting PayPal again, this time I copied John Rainey, Chief Financial Officer and EVP, Global Customer Operations. I now had 4 digits of the bank account, 4 digits of a mobile phone number, two physical addresses (work and home), and a notification that the bank account was overdrawn. The emails kept coming, I was gathering further small pieces of information about this person. What? Are you kidding? Did they actually just suggest that I resolve this by blocking emails? Now I am really in some alternate reality. In the meantime, we recommend that you block emails your Gmail account. We hope that the customer logs in to their account to update the email address as soon as possible. I’m sorry that we have been unable to accommodate your request to have your email address removed from the PayPal account in question. I received a response from PayPal's "Office of Executive Escalations". I am writing you in hopes of resolving this issue for future users of PayPal and that I will not have my email attached to someone else’s account for an unknown amount of time. I explained my situation and pointed out that I was getting little bits of information about this mystery person from emails that PayPal was sending to me, like the name of their bank, what type of mobile phone they had, the last two digits of their bank account. I started with Shawn Farrell, Senior Operations Manager. After more back and forth, I hung up and decided to contact some PayPal executives. I asked what happens next, and was told that hopefully this person would get the message and correct it. I was then informed they had left a message. I was put on hold while they attempted to call this person. I asked "Do you really allow people to create accounts without verifying emails? This is a security issue" I was told that yes, an account login could be created with an unverified email. The customer service rep insisted they could not make any changes to the account unless it was my account. I explained again that it was not my account but someone had used my email. I was asked to provide my bank account number and other information about the account. Now is where the Alice in Wonderland feeling started. I called customer support and informed them that someone else was using my email. But then more emails arrived, "You sent a payment", "Thanks for confirming your bank account". Since I had not opened a PayPal account, I figured I could safely ignore this notification and simply not confirm the email. Welcome to PayPal Confirm your email address to get started with PayPal After all, this is why you got stuck in the first place.ĭid this work for you? Please, comment to let us know.I discovered that Paypal allows people to open accounts without verifying the email address that the person provided. Remember to update your phone number from your PayPal settings. ![]() Step 3: Open a new window from the same browser and visit PayPal’s dashboard. You should now see yourself logged in to PayPal in the small window store. Just enter the PayPal email and password without confirming the payment. ![]() Remember you do not have to go with this purchase through. Enter your PayPal email address & password when asked. Choose any shop you want or you can also use my $1 PayPal cart link that I’ve created for this purpose (one of our users, Magdalena, informed us that it works only to pay some low price purchase). ![]() Step 1: Visit an online shop where PayPal is accepted. This is how I was able to log in to my PayPal account without being sent a text message with a confirmation code. It took me less than one minute after waiting for weeks from the PayPal support team. Maybe that phone number is outdated and the account holder never took the time to update it in settings. Since PayPal sends the account holder a text message with a confirmation code to log in, a lot of owners can’t log in to their PayPal accounts.
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